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Salesforce Reporting/ Data Expert

Job ID: 214

Location: Remote

Job Description

We are seeking a detailed and analytical Salesforce Reporting Data/Expert to join our team. This role is responsible for developing and maintaining reporting solutions within Salesforce. The ideal candidate will have expertise in Salesforce reporting tools, strong data analysis skills, dashboard creation, and compliance with healthcare reporting standards.

Key Responsibilities

Design, develop, and maintain Salesforce reports and dashboards
Analyze and interpret healthcare related data to provide actionable insights.
Ensure data integrity and compliance across all reporting outputs.
Collaborate with stakeholders to understand reporting requirements and optimize workflows.
Monitor and troubleshoot data discrepancies and reporting issues.

Qualifications

Bachelor’s degree in business, Information Systems, Computer Science, or a related field.
3+ years of experience in Salesforce reporting and analytics.
Proficiency in Salesforce Lightning Experience, Report Builder, and Dashboard creation.
Strong understanding of Salesforce data model and relationships.
Experience with Salesforce CRM Analytics (formerly Tableau CRM) is a plus.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are a plus.

Preferred Skills

Experience in healthcare IT systems.
Experience with data visualization tools.
Familiarity with data governance and compliance standards.
Knowledge of SOQL and Salesforce APIs.

Salesforce Performance Tester

Job ID: 216

Location: Remote

Job Description

We are seeking an experienced and talented Salesforce Performance Tester to join our team supporting the Centers for Medicare & Medicaid Services (CMS). As a Salesforce Performance Tester, you will be responsible for evaluating and ensuring the scalability, reliability and responsiveness of Salesforce applications across multiple Salesforce environments. You will plan, design, execute and analyze performance tests across Salesforce Orgs, Integrations, API’s and custom components to validate system behavior under peak and sustained loads. This position is 100% remote. Core business hours are M-F 9AM-5PM Eastern Standard Time.

Responsibilities

Developing performance test strategies specific to Salesforce applications on Service cloud and Experience cloud.
Building and executing performance test scripts using tools such as JMeter, LoadRunner etc.
Simulating user loads for Salesforce User Interface, Experience cloud portals, API integrations, and batch/async processes.
Validating response times, throughput, latency, governor limits, platform events and async queue responses and document performance defects with detailed reproduction steps and logs.
Capturing, analyzing, and reporting performance metrics related to Apex, SOQL queries, flows, REST/SOAP APIs, LWC Components etc.
Evaluating integration performances across external API’s, AWS/Snowflake data fetches and authentication flows.
Working with developers, architects and cross functional teams to optimize performance across code, configurations, integrations and caching etc. and to set up more advanced monitoring as need to analyze system performance.
Validating scalability for high traffic public portals, high volume API’s, seasonal surges and enterprise releases.
Participating in Agile software development initiatives (standup, planning, grooming, estimation) to support innovation and enhancement of applications through iteration/functionality testing.
Conducting peer reviews of test cases and test documents.

Education (Required)

Bachelor’s degree

Security Clearance Level (Required)

Candidate must be willing and able to obtain a CMS Public Trust clearance after onboarding.
Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Experience (Required)

8+ years of hands-on performance testing experience.
Expertise in QA Test management on Salesforce, including functional and non-functional testing, and executing Test Plans and Regression Test Suites, including UI, back end, components and integrations, using Web and API automation
Hands-on experience developing automation test scripts from scratch and performing other test automation activities.
Experience using tools like Micro Focus/OpenText, Performance Center (LoadRunner), Selenium Webdriver, Cucumber with RESTful services, integrating them with Jenkins/GitHub.
Expert experience developing testing documentation, such as Test Summary Reports and requirements traceability reports, and analyzing performance test reports to identify application and infrastructure performance issues and bottlenecks as well as assess and optimize network performance for maximum efficiency.
Knowledge of API integration performance testing (REST, SOAP, GraphQL)
Experience testing Salesforce-to-Snowflake ETL/ELT pipeline performance
Knowledge of CI/CD pipeline integration for automated performance testing
Excellent oral and written communication and presentation skills, with a demonstrated ability to communicate complex technical topics to various stakeholders, management levels, and non-technical audiences

Preferred Skills

Experience working and/or interfacing with the Centers for Medicare and Medicaid Services (CMS).
Ability to resolve issues with little oversight; ability to gather and analyze information skillfully and develop alternative solutions.
Proficiency with data exchange tools and technologies including APIs.
Experience understanding and interpreting customer business requirements, writing functional test cases and performing software quality tests.
Experience with proactive monitoring of enterprise environments using technologies, such as New Relic, AppDynamics, DynaTrace, and/or Splunk.
Expert understanding of Salesforce best practices.
Experience testing real-time data sync vs batch processing performance trade-offs
Experience working in a Scrum and/or SAFe Agile environment.
Salesforce Administration experience.
Experience using JMeter.
Expert experience with defect tracking tools such as JIRA.

Tableau/Data Visualization Administrator

Job ID: 217

Job Description

We are seeking an experienced and talented Tableau/Data Visualization Administrator to join our team supporting the Centers for Medicare & Medicaid Services (CMS). As a Tableau/Data Visualization Administrator you will serve as the data front-end expert, to help ensure that we are showcasing data using Tableau best practices. This position is 100% remote. Core business hours are M-F 9AM-5PM Eastern Standard Time.

Responsibilities

Building, developing, and maintaining repeatable, accurate, and credible metrics, dashboards, and reports, which will often require leading cross-functional efforts to build alignment and standardize definitions, leveraging technology that includes Tableau and Python to automate, streamline, and integrate processes.
Ensuring dashboards and reports are configured correctly and meet the standards set by Tableau (i.e. did we pick the right visuals).
Identifying and leveraging Tableau capabilities for our specific dataset and use cases, assess data sources to optimize quality and accuracy of reporting output.
Standardizing client dashboards and reports.
Overseeing the delivery of reports, dashboards and insights that analyze key operations and performance metrics.
Identifying and implementing improvements to optimize the intake, data validation, data analysis, and reporting processes.
Preparing management reporting and presentation materials.
Identifying opportunities to improve operational performance by identifying trends and sources of variation.

Education (Required)

Bachelor’s degree or higher
Possess at least one Tableau certification (Tableau Consultant with Designer Path or Tableau Data Analyst/Specialist Desktop). Please include Trailblazer link on resume.

Security Clearance Level (Required)

Candidate must be willing and able to obtain a CMS Public Trust clearance after onboarding.
Candidate must have lived in the United States at least three (3) out of the last five (5) years.

Experience (Required)

5+ years of experience working on Reporting and Data Analytics design and development through Tableau.
Expert configuring reports in alignment to Tableau standards, requirements, and best practices
Expert level hands-on experience building and maintaining Tableau visual dashboards
Expertise in QA Test management on Salesforce, including functional and non-functional testing, and Expert using MS Office, including Excel, PowerPoint, and Access.
Expert information visualization experience in turning data into professionally designed dashboards with meaningful insights.

Skills and Abilities Required

Master-level presentation skills for sharing concepts internally and externally.
Ability to deal with multiple projects with both business and technical stakeholders.

Preferred Skills

Experience with Salesforce and/or Salesforce Visual Force.
Experience with preparing data files using Excel to load with Apex Data Loader.
Healthcare Service Industry and/or Center for Medicare and Medicaid Services (CMS) experience.
Experience mentoring junior level resources, consultants, and clients.
Experience working on AWS platform.
Experience with Agile methodologies and frameworks such as SAFe, Scrum, and/or Kanban.